Exterior Water Service Line Coverage
$7.95/mo
$23.85/qtr
$95.40/yr
Vikram H. of Cranberry Township, Pennsylvania had an unwelcome failure in his home on one hot July evening.
"One night in July, we weren't getting cool air – no matter what we tried, it wasn't working," Vikram recalled. “It went from comfortable to boiling hot in a couple of hours.”
For any homeowner, losing air conditioning during peak summer heat isn't just uncomfortable -it's a potential emergency that can affect health, sleep and more. Vikram knew he needed help fast, so he called HomeServe.
HomeServe quickly connected Vikram with Tran's Heating and Cooling, a trusted local contractor in their network. The diagnosis revealed that the air handler including the blower motor in his unit needed replacement. Both are major components of a cooling system that would have cost him $1,150 to be repaired – but Vikram paid nothing.
As a FirstEnergy customer who had heard about repair plans from HomeServe more than five years ago through a colleague's positive experience, he never imagined he'd need their services during one of the hottest stretches of July.
“The fact that the contractors had both replacement parts on hand made the whole experience even better,” said Vikram. “We felt relief before they even left.”
Vikram has averaged one repair per year since becoming a HomeServe customer, saving him thousands cumulatively. Since he became a customer because of advice from a former colleague, we asked him if he had any advice for somebody considering enrolling.
“If I could give advice to someone enrolling, definitely do it. They treat you right, and I probably would have overpaid for the repair if I found a contractor on my own,” said Vikram. "I'm overall very happy with HomeServe and definitely plan to remain a customer."
Published May 15, 2025