Exterior Water Service Line Coverage
$7.95/mo
$23.85/qtr
$95.40/yr
Claire M. of Maplewood, Minnesota woke up to a cold reality: her water heater was no longer doing its job – it simply refused to get hot. The once-reliable supply of hot water had left her routine in disarray, making simple tasks like morning showers and washing dishes uncomfortable. In the past, she had a few similar issues with the unit and figured it would be a quick fix. And as a loyal Xcel Energy and HomeServe customer, Claire knew exactly who to call for help.
When Claire reached out to HomeServe, they dispatched Vector Services, a reliable and locally trusted contractor. The technician arrived promptly to inspect the unit and delivered honest news: there was no quick fix or fix at all this time. The old water heater had lived its full life and needed to be replaced.
“I appreciated the technician’s honesty,” Claire said. “This wasn’t the first time Vector had been sent out to my house by HomeServe for a job, but I’ve always received consistent and professional service from them.
“Not only did I save some money, but HomeServe made the whole process incredibly easy for me. I'm really happy with how simple everything was.”
While Claire’s specific coverage did not include a total system replacement, she was thrilled to learn she had a replacement assistance benefit. This valuable feature, only available in select areas, subsidized the cost of a brand-new water heater. Vector helped handle the purchase and installation. She appreciated not having to negotiate or search for multiple contractors, as everything could be handled through a single point of contact.
"I couldn't believe how fast they resolved the issue,” said Claire. “Not only did I save some money, but HomeServe made the whole process incredibly easy for me. I'm really happy with how simple everything was."
Claire first enrolled in seven repair plans many years ago after learning that HomeServe had partnered with Xcel Energy. Since then, she says her experiences have all been positive.
“I’ve had multiple repair plans for many years, and experiences like this show me exactly why I keep them.”
Published April 7, 2026