Exterior Water Service Line Coverage
$7.95/mo
$23.85/qtr
$95.40/yr
After more than a decade as a HomeServe customer with various plans under his belt, Jeff L. of Birmingham, Alabama, has had repairs completed on various systems in his home. In spring 2026, he put his repair plan that covered his external water service, including his sprinkler lines*, to the test when a hidden pipe failure left his lawn brown and barely watered. HomeServe coordinated the covered repair of his sprinkler lines through its local contractor network, and the lawn came back green again.
Jeff L. is no stranger to HomeServe. A customer since 2013, he's had consistently positive experiences with the service — but last spring 2026 tested his plan in a way he hadn't anticipated.
It started at the tail end of summer. Jeff noticed his sprinkler system was losing pressure, but with fall approaching, it didn't seem urgent. The lawn was winding down for the season anyway. He figured he'd deal with it later.
Later came fast.
When spring 2026 arrived and Jeff fired up the sprinkler system, it was putting out what he called "squirt gun pressure." The water barely reached the grass, and it showed. His lawn turned brown, and it was clear something was seriously wrong beneath the surface.
Jeff put in the call to HomeServe. Because of his long tenure as a customer and his location, he had been grandfathered into an older repair plan that is no longer offered that covered his sprinkler system — coverage he'd held for over a decade that was now about to earn its keep.
From the moment he reached out, the experience set the right tone. "The folks in your call center are absolutely fantastic every time I've called," Jeff said. "Friendly, knowledgeable people. It's a very nice experience to talk to agents who are easy to communicate with."
"The folks in your call center are absolutely fantastic every time I've called," Jeff said. "Friendly, knowledgeable people. It's a very nice experience to talk to agents who are easy to communicate with."
Because sprinkler system repairs are a more specialized service type, getting the right contractor coordinated took some effort. But Jeff never felt out of the loop. "Everyone I've dealt with has been marvelous trying to get this resolved," he said.
Drain Blasters, a member of HomeServe's local contractor network, ultimately came out to tackle the job. HomeServe's contractor network connects homeowners with experienced local professionals across a wide range of repair specialties. The technicians identified the culprit and replaced the section of piping responsible for the pressure loss. Once the repair was complete, water flow was fully restored, and Jeff's lawn was finally on its way back to being healthy and green.
"Although this is my first repair of this kind with HomeServe, it hasn't been nearly my first as a customer," Jeff said. "Consistently, the service has been fantastic and I'm an extremely satisfied customer."
*The plan referenced in this story is no longer available. HomeServe’s current offerings do not include plans that cover sprinkler systems.
Frequently Asked Questions
Q: How does HomeServe find contractors for repairs?
A: HomeServe maintains a network of local contractors across a range of home repair categories. For repair jobs, HomeServe coordinates with network members who have relevant expertise.
Published June 5, 2026