Jack G. from Cary, North Carolina, noticed some unusual plumbing issues in his home. First, his toilet started having trouble flushing and seemed on the verge of overflowing. Then, water began backing up through his kitchen sink. Having experienced clogs in his sewer line the year before, Jack suspected the problem was deeper and knew he needed it checked out. Thankfully, Jack had enrolled in a HomeServe sewer line repair plan, which he’d first heard about through his gas company, Enbridge. That decision turned out to be a smart move.

Jack wasted no time reaching out to HomeServe for help. They quickly arranged for a trusted contractor, PipeTechs Plumbing, to come by and take care of the problem. The team at PipeTechs started by trying to clear the line using a snake, but the blockage proved to be more serious. After returning with high-powered equipment and a camera to inspect the line, they found that tree roots had grown into the pipe and caused significant damage, including a break.