HomeServe Earns Great Place To Work Certification for the 11th Time, Achieving Record-High Employee Engagement Scores

NORWALK, Conn –HomeServe, a leading provider of home repair solutions serving millions of homeowners across North America, has earned Great Place To Work® Certification™ for the 2026-2027 year. This marks the 11th time the company has received this workplace recognition. The certification is based entirely on what current employees say about their experience working at HomeServe, and this year 79% of employees said HomeServe is a great place to work.

Great Place To Work® is the global authority on workplace culture, employee experience and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. Certification is earned solely based on the real-time feedback of employees regarding their company's culture.

"Great Place To Work Certification is a highly coveted achievement that requires consistent and intentional dedication to the overall employee experience," says Sarah Lewis-Kulin, the Vice President of Global Recognition at Great Place To Work. She emphasizes that Certification is the sole official recognition earned by the real-time feedback of employees regarding their company culture. “By successfully earning this recognition, it is evident that HomeServe stands out as one of the top companies to work for, providing a great workplace environment for its employees." 

"Earning Great Place To Work certification for the 11th time is a milestone that fills me with tremendous pride, not because of the number itself but because of what it represents," said Tom Rusin, CEO of HomeServe North America. "Every year, we ask our people to share honest feedback, and every year, we listen and act on what they tell us. This year's results reflect real progress and showcase our shared pride and camaraderie and a workforce that overwhelmingly believes we put customers at the heart of everything we do. It’s proof that when you invest in your people, they invest right back. We're using this data to keep building a culture where everyone, regardless of their role, location or background, can thrive, grow and do the best work of their careers." 

What did HomeServe's 2026 Great Place To Work survey reveal about its culture? 

HomeServe's culture is shaped by employee feedback and strengthened by deliberate action. The company's 2026 Great Place To Work Trust Index survey revealed standout results across several key dimensions of workplace experience. Camaraderie scored 79%, pride scored 76% and justice, a measure of fairness and equity, reached 86%, the highest of any category. Eighty-six percent of employees said HomeServe is committed to putting customers at the heart of what it does, and 82% said they are proud to tell others they work here.

Those results are fueled by a workplace where employees are encouraged to grow, innovate and bring their whole selves to work. Six employee resource groups, spanning ethnicity, gender, LGBTQ+ allyship, veterans, wellness and cultural heritage, create meaningful spaces for connection, belonging and community impact. In 2026 alone, HomeServe's ERGs and the HomeServe Cares Foundation have directed nearly $55,000 in charitable giving toward employee assistance, community organizations and partner-sponsored causes.

HomeServe has also made one of the most significant investments in its history: a company-wide AI enablement program designed to ensure every employee, from frontline contact center agents to HVAC technicians to corporate leaders, has the skills and confidence to thrive in an AI-powered future. Professional development remains a cornerstone of the HomeServe experience. The company provides access to continuous learning opportunities, leadership development programs and clear pathways for career advancement.

According to Great Place To Work research, job seekers are 4.5 times more likely to find a great boss at a Certified great workplace. Additionally, employees at Certified workplaces are 93% more likely to look forward to coming to work and are twice as likely to be paid fairly, earn a fair share of the company's profits and have a fair chance at promotion. 

WE'RE HIRING! 

Looking to grow your career at a company that puts its people first? Visit our careers page at Careers at HomeServe.

About HomeServe 

HomeServe is a leading provider of home repair solutions, serving millions of homeowners across the United States and Canada with affordable home emergency repair plans and on-demand home services. Headquartered in Norwalk, Connecticut, HomeServe partners with more than 1,400 utilities and municipalities to help homeowners protect against the expense of emergency home repairs. For more information, visit Emergency Home Repair Plans by HomeServe | HomeServe.

About Great Place To Work Certification™ 

Great Place To Work Certification is the most definitive "employer-of-choice" recognition that companies aspire to achieve. It is the only recognition based entirely on what employees report about their workplace experience, specifically how consistently they experience a high-trust workplace. Great Place To Work Certification is recognized worldwide by employees and employers alike and is the global benchmark for identifying and recognizing outstanding employee experience. Every year, more than 10,000 companies across 60 countries apply to get Great Place To Work Certified.

Frequently Asked Questions 

What does it mean for HomeServe to be Great Place To Work Certified? 
Great Place To Work Certification means HomeServe's own employees reported a consistently high-trust workplace experience through the Trust Index survey. It is not awarded based on company-submitted claims but solely on verified employee feedback.

How many times has HomeServe earned Great Place To Work Certification? 
HomeServe has earned Great Place To Work certification ition 11 times, with the most recent certification covering the 2026-2027 year. 

Why does Great Place To Work Certification matter to job seekers?  
Great Place To Work research shows that job seekers are 4.5 times more likely to find a great boss at a Certified workplace, and employees at Certified companies are 93% more likely to look forward to coming to work.